Sarabjit Kaur
HDFC ERGO General Insurance Company on Tuesday announced the launch of artificial intelligence (AI)-enabled chatbot DIA on Amazon’s cloud-based voice service Alexa.
The presence of DIA on Alexa aims to offer a 24/7 customer assistance with instant solutions to customer queries, thereby creating an enhanced customer service experience with HDFC ERGO. This new platform will allow customers of HDFC ERGO to interact and get easy access to information about their insurance policies, simply with the use of voice commands.
According to a recent report by Deloitte, India’s internet of things market is expected to grow to USD 9 billion by 2020. In this era of technology advancement and digitisation, customers are interacting through various channels with the companies expecting instant gratification for their needs.
Ritesh Kumar, MD and CEO, HDFC ERGO General Insurance Company said, “At HDFC ERGO, we believe in constant innovation that will benefit and redefine the user experience. We envisage a paradigm shift in the way we humans interact with technology.”
“This integration of our AI Chatbot DIA with Alexa has been programmed to provide customers with a seamless experience to reach out to HDFC ERGO for insurance related services, simply by using the voice interface,” he added.
